Reference

How dafabetwin Handles Your Personal Data

At dafabetwin, the way we collect and protect your personal data is straightforward and accountable.

Data You ControlSecure StorageNo Third-Party SaleTransparent UsageIndia-Region Applicable

What This Policy Covers and Why It Applies to You

dafabetwin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account holder accessing dafabetwin where local law permits — including those using UPI, Paytm and PhonePe to fund their wallets. We collect the minimum personal data needed to verify your identity, process deposits and withdrawals through your chosen payment rail, and

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keep your account secure. Data collected includes your name, contact details, payment-method identifiers associated with UPI, Paytm or PhonePe, and activity logs that help us detect unusual access. We do not sell, rent or trade your personal data to third-party marketing networks. Retention periods follow applicable
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jurisdiction requirements, and data linked to closed accounts is removed or anonymised once legal retention windows have passed. Access to your data is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we handle your data, want to request a copy of what we hold, or need to ask us to correct or delete information, our privacy…

Email Privacy Request Send a written request to our dedicated privacy address. Include your registered account email so we can locate your records quickly and respond within 48 hours with a clear action plan.

Live Chat Support Open the live chat window from any page on dafabetwin.co and select the Privacy or Account category. A human agent — not a bot — will handle your data query in real time during all hours.

Help Centre Ticket Submit a formal ticket through the Help Centre if you need a written record of your request and our response. Ticket threads are logged and stored for 90 days so you can follow up at any time.

HOW WE PROTECT YOU

Six Ways We Keep Your Data Safe and Accountable

Data protection at dafabetwin is not a single checkbox — it is a set of ongoing practices that cover how data moves from your device to our servers, how long we keep…

End-to-End Encryption

Every data packet you send — including UPI reference numbers and login credentials — travels over TLS-encrypted connections. Data at rest on our servers is encrypted using AES-256, the same standard used by major banking institutions across India.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages perform. You can review and adjust cookie preferences from the settings panel at any time without losing access to your account features.

Account Security Layers

Two-factor authentication is available on every account. If we detect a login from an unrecognised device or location, the account is flagged and additional verification is required before access is granted, protecting your funds and personal data.

Data Retention Schedule

Active account data is kept for as long as your account remains open and as required by applicable jurisdiction rules. Once an account is closed and the retention window expires, personal identifiers are deleted or anonymised from our production systems.

Limited Internal Access

Only staff whose role requires access to personal data can view it — and that access is logged. No department has blanket visibility; access is scoped by function and reviewed periodically by our internal compliance team.

Data Change Requests

You can request a copy, correction or deletion of your personal data at any point. Requests submitted via email or live chat are acknowledged within 24 hours and acted upon within the timeframe required by applicable law in your jurisdiction.

Common Questions About Your Privacy on dafabetwin

The questions below address what we hear most often from account holders in India about data collection, their rights, and how to act on them. If your question is not here, our live chat team can assist you directly without requiring you to raise a formal ticket first.

We collect your name, email address, phone number, date of birth and the payment identifiers linked to methods such as UPI, Paytm or PhonePe. We also log device identifiers and activity timestamps to keep your account secure.

We do not sell or rent your personal data. We share it only with payment processors needed to complete your UPI, Paytm or PhonePe transactions, and with regulatory bodies where required by applicable law in your jurisdiction.

Send a data access request to our privacy email or raise a ticket through the Help Centre. Include your registered account email. We will confirm receipt within 24 hours and deliver your data within the timeframe required by applicable jurisdiction rules.

Yes. Submit a deletion request via email or live chat. We will remove or anonymise your personal identifiers once your account is closed and any legally required retention period has passed, as determined by applicable law.

Data is retained for the period required under applicable jurisdiction rules — typically to satisfy financial record-keeping obligations. Once that window closes, personal identifiers are deleted or anonymised from our active and backup systems.

We use session cookies for login continuity, preference cookies to remember your settings, and analytics cookies to see which pages work well. You can view and adjust all cookie categories through the settings panel on our site without affecting your account access.

Contact our privacy team directly via the dedicated privacy email or through live chat. You also have the right to raise a complaint with the relevant data protection authority in your jurisdiction if you are not satisfied with our response.

How dafabetwin Handles Your Personal Data

Contact Us About Your Privacy Rights

Six Ways We Keep Your Data Safe and Accountable

End-to-End Encryption

Cookie Controls

Account Security Layers

Data Retention Schedule

Limited Internal Access

Data Change Requests

Common Questions About Your Privacy on dafabetwin

01 What personal data does dafabetwin collect when I open an account?

02 Does dafabetwin share my data with third parties?

03 How do I request a copy of the personal data you hold about me?

04 Can I ask dafabetwin to delete my personal data?

05 How long does dafabetwin keep my personal data after I close my account?

06 What cookies does dafabetwin use and how can I manage them?

07 Who do I contact if I believe my data has been handled incorrectly?

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